Tuesday, May 1, 2012

Sister Ambush, story

*These next few posts are catching up on the last few days.

I worked on my second Ambush Makeover segment on Thursday, it was especially rewarding because we chose sisters to makeover.  One sister had a sign promoting her sib for the segment, and luckily for her, the rest of the ladies in the crowd were too well put together, so we surprised her by asking both of them.  The sign said that she had had the same look since 1990, the year I was born.  For the past two years, being on campus and being a junior or senior made me feel old.  Playing pick-up basketball with high school and middle school kids who are in way better shape than me makes me feel old.  That sign was a refreshing reminder that I'm actually not that old!

Otherwise, I worked the front desk.  I had an interesting call which stood out amongst the purposeless ones, from a retired cop in Florida.  Wells Fargo had been harassing him and his family with incessant calls, claiming that they hadn't received certain mortgage payments, although his bank verified that the checks he sent them had been cashed.  After his attorney listened to the calls he recorded (which, Wells Fargo said they weren't lawfully allowed to record), he said it was one of the most egregious examples of customer abuse he's ever heard.  This story could come on the tail of the segment we ran about telemarketers calling people on the do not call list - although it has a hint of bad-behavior-banking, which is relevant considering the reason why we're in a recession.

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